# Jonathan Boyd Consulting

> Practical business, product and technology consulting for founders and small and medium-sized businesses. Work directly with Jonathan Boyd to improve efficiency, develop capability and support growth.

Jonathan Boyd is a sole trader based in Livingston, Scotland. His experience spans employed leadership and consulting roles. Engagements start with an agreed business outcome, build on existing strengths, introduce just enough change and use evidence to assess progress.

Support includes building a product function; improving infrastructure and retail IT services and ticket management; SaaS observability; application and cloud modernisation; understanding team capacity and skills; process improvement across technology; and responsible AI adoption in product management and the software development lifecycle. Benefits are engagement-specific, not guaranteed results.

## Services and practical answers

- [Home and experience](https://www.jb-consulting.co.uk/): What Jonathan does, examples of his experience and the benefits for clients.
- [Questions and answers](https://www.jb-consulting.co.uk/questions.html): Detailed answers about products, services, technology, people and working together.
- [Competing product priorities](https://www.jb-consulting.co.uk/questions.html#product-function): Deciding what to build when customers and stakeholders want different things.
- [Recurring retail IT issues](https://www.jb-consulting.co.uk/questions.html#retail-it): Reducing repeat incidents and disruption to trading.
- [Customers detecting service problems](https://www.jb-consulting.co.uk/questions.html#saas-observability): Better detection, investigation and protection of the customer experience.
- [AI data and quality risks](https://www.jb-consulting.co.uk/questions.html#safe-ai): Useful trials, information protection, human review and quality checks.
- [Legacy software slowing change](https://www.jb-consulting.co.uk/questions.html#modernisation): Investment choices and service continuity.
- [Busy teams and slipping delivery](https://www.jb-consulting.co.uk/questions.html#time-and-skills): Finding interruptions, capacity constraints and avoidable work.
- [Contact Jonathan](https://www.jb-consulting.co.uk/#contact): Enquiry form; business email required. Direct email: jonathan@jb-consulting.co.uk. Telephone: +44 (0)7595 305911. Scope and fees are agreed before work starts.

## Publications

- [Beyond the Framework](https://www.jb-consulting.co.uk/publications.html): Jonathan Boyd’s book, A Practical Guide to Building Self-Improving Organisations. Explores purpose, composability, just enough structure and evidence. Includes links to Amazon UK editions.

## Business information

- [Privacy and cookies](https://www.jb-consulting.co.uk/privacy.html): Data handling, providers, retention, individual rights and optional analytics consent.
- [Business details](https://www.jb-consulting.co.uk/legal.html): Trading and website terms.
- [Accessibility](https://www.jb-consulting.co.uk/accessibility.html): Accessibility approach and how to report a problem.